THE NETSUITE 2024.2 API CRISIS
47 clients. Six weeks. One platform change that couldn’t wait.
CONTEXT
NetSuite released their 2024.2 update with breaking API changes across 14 endpoint families.
We had 47 active client integrations depending on those endpoints.
The migration window was six weeks before the old endpoints would be deprecated.
THE DECISION
We absorbed the entire migration cost.
Every client integration was migrated on our time, at our expense, with zero client downtime.
ALTERNATIVES REJECTED
01
BILL CLIENTS FOR MIGRATION
Rejected because the platform change was not their fault.
02
WAIT FOR NETSUITE TO EXTEND THE DEADLINE
Rejected because hoping for deadline extensions is not a strategy.
03
MIGRATE ONLY CRITICAL INTEGRATIONS FIRST
Rejected because every client’s integration is critical to them.
OUTCOME
After the migration:
47client integrations migrated
0hours of client downtime
The cost was significant.
But the trust earned was worth more than the margin lost.